Organisation Training Terms & Conditions
These terms apply to Makaton training booked by organisations with Better Communication Together CIC.
1. Booking confirmation
Before completing the booking form, the workshop, date and fee will normally have been agreed with Better Communication Together CIC.
Submitting the completed booking form confirms the organisation's acceptance of these Terms & Conditions.
Your booking is confirmed once the workshop details, date and agreed fee have been confirmed by Better Communication Together CIC in writing.
The person completing the booking form confirms that they are authorised to make the booking on behalf of the organisation.
2. Fees and payment
The agreed fee covers delivery of the workshop for up to the permitted maximum number of participants, together with the relevant workshop materials.
An invoice will normally be issued after the training has taken place. Payment is due within 30 days of the invoice date unless otherwise agreed in writing.
The agreed fee is for the workshop rather than per participant. A reduction in participant numbers after booking will therefore not reduce the agreed fee.
Any additional costs, such as travel, parking or accommodation, will be agreed before the booking is confirmed.
If an invoice remains unpaid after the payment due date, Better Communication Together CIC reserves the right to charge statutory interest and recovery costs where applicable.
3. Participant numbers and eligibility
The maximum number of participants depends on the workshop booked and must not be exceeded.
Participants must be aged 16 or over.
It is the organisation's responsibility to ensure that all participants meet the eligibility requirements for the workshop.
Where previous Makaton training is a prerequisite, participants must hold the appropriate certificate. Evidence of previous training may be requested.
Eligible participants may be substituted where necessary, provided the replacement participant meets any entry requirements for the workshop and has access to the relevant workshop materials.
4. Participant information and accessibility
The organisation is responsible for providing accurate participant information where this is required for the workshop, including names, email addresses and any other information needed to provide workshop materials or access.
Please let us know in advance about any accessibility requirements or reasonable adjustments that may help a participant access the training, so that appropriate arrangements can be discussed.
5. Workshop materials
Relevant workshop materials will be provided according to the workshop booked.
For Level 1–4 organisation training, Digital Learning Kit (DLK) access information will be supplied to the organisation for distribution to participants. The organisation is responsible for ensuring participants receive the information they need to access their materials before the workshop.
Workshop materials and DLK access are provided for participants attending the booked training and must not be shared beyond the intended participants.
6. Unused participant places
Organisation training is charged at the agreed workshop rate for up to the permitted maximum number of participants.
Where an organisation uses fewer than the permitted number of places, resources allocated to unused places may be used by Better Communication Together CIC to support subsidised places on a separate public workshop.
Depending on the workshop, these resources may include Digital Learning Kits (DLKs) or physical workshop materials.
This forms part of our Community Interest Company commitment to widening access to Makaton training.
7. Attendance and certificates
Participants are expected to attend all required sessions and complete the workshop in accordance with the requirements of the Makaton training programme.
Certificates are issued following successful completion of the required training.
If a participant is absent, arrives too late to complete the required training, or is unable to complete the workshop, this does not reduce the organisation's agreed workshop fee.
Where possible, Better Communication Together CIC will be happy to discuss options for completing missed training, but an alternative place or date cannot be guaranteed.
8. Cancellation by the organisation
If the organisation cancels a confirmed booking, the full agreed workshop fee remains payable and an invoice will be issued.
If you need to postpone a workshop, please contact Better Communication Together CIC as soon as possible. Where reasonably possible, we will try to agree an alternative date.
Any change of date is subject to availability and cannot be guaranteed. Any costs already incurred in preparing for the original booking, including workshop materials or other non-recoverable expenses, may remain payable.
9. Cancellation by Better Communication Together CIC
In the unlikely event that Better Communication Together CIC needs to cancel or postpone a workshop, we will offer an alternative date.
If a suitable alternative cannot be agreed, any workshop fee already paid will be refunded.
Better Communication Together CIC will not be responsible for additional costs incurred by the organisation or participants as a result of cancellation or postponement, such as travel, accommodation or staff cover.
10. Face-to-face training
For face-to-face workshops, the organisation is responsible for providing a suitable training environment and any equipment agreed in advance.
The organisation should provide accurate information about the venue, access arrangements and parking before the workshop.
Any venue-specific accessibility, security or sign-in requirements should be communicated in advance.
11. Online training
Online workshops are delivered via Zoom.
The organisation and participants are responsible for having suitable equipment, internet access and a suitable environment from which to participate.
Better Communication Together CIC cannot be responsible for disruption caused by internet, equipment or technical problems outside our control.
12. Licensed workshop content
Licensed Makaton workshops follow the programme and content specified by The Makaton Charity.
Workshop content cannot be changed or adapted outside the requirements of the licensed programme. Better Communication Together CIC can, however, help organisations identify the workshop most appropriate for their setting and training needs.
13. Recording and photography
Workshop content must not be recorded, photographed, screen-recorded or otherwise captured by participants without prior permission.
Any photography by Better Communication Together CIC for publicity or promotional purposes will be dealt with separately and will not be a condition of taking part in training.
14. Non-exclusivity
Booking training with Better Communication Together CIC does not create an exclusive arrangement. Better Communication Together CIC remains free to provide training and other services to other individuals and organisations.
15. Acceptance of these terms
By confirming the booking, the organisation agrees to these Terms & Conditions and confirms that the person making the booking is authorised to do so on its behalf.